

My PC quit recognizing the drive by its "My Passport" name). ("I" is the local drive letter assigned after The process reported many actions of "Deleting index entry (file name) in index $I30 of file (various six-digit #s)". I ran the chkdsk I: /f command in Administrator: Command Prompt and the process took off. Thanks so much for your advice and it seems to have been successful. And be sure to mark the 'Answer' that works. I hope this helps you! Let me know if you need further assistance :)Ĭlick for a helpful post. If you're willing to lose your data, you can try these solutions:ģ/ you can partition and format your drive, here's a link how to do it through Disk Management:Ĥ/ Or if it's not detected by Windows, it may need

Here's an article with the commands and what they do. Note: The x: is the drive letter associated with your external HDD, before and after it there should be a space. I'm really sorry to hear about your problem. You definitely did a good job with the basic troubleshooting though. I would suggest to try a couple of things to resolve the issue.ġ/ I recommend downloading Data LifeGuard Diagnostics and run an Extended test on the drive.Ģ/ I'd also suggest to run as administrator chkdsk in the Command promptĬhkdsk x: /f (this command will find and fix errors on the disk)Ĭhkdsk x: /r (this command will locate bad sectors and recover readable information)
